Help & Support

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through your device's app store. To cancel:

• iPhone/iPad: Go to Settings > [Your Name] > Subscriptions > Sonna > Cancel Subscription
• Android: Open Google Play Store > Menu > Subscriptions > Sonna > Cancel

Your premium access continues until the end of your current billing period.

How do I request a refund?

• Apple: Visit reportaproblem.apple.com and select the purchase.
• Google: Visit Google Play Help for refund instructions.

How do I restore my purchases on a new device?

Open Sonna on your new device, go to the subscription screen, and tap "Restore Purchases." Make sure you are signed in with the same Apple ID or Google account you used for the original purchase.

Where is my data stored?

All your recordings, transcripts, and summaries are stored locally on your device. We do not store your data on any external server. Audio files are only temporarily uploaded for AI processing and are deleted immediately after.

Can I export my transcripts?

Yes. Open any recording, tap the menu icon, and choose "Export PDF" or "Export Text." You can also share directly to other apps using the share button.

What happens to my data if I delete the app?

Uninstalling the App permanently removes all locally stored data, including recordings, transcripts, and summaries. This action cannot be undone. We recommend exporting important notes before uninstalling.

Why does the app need microphone permission?

Sonna records audio through your device's microphone. This permission is essential for the core recording functionality. The microphone is only active when you explicitly start a recording.

Why does the app need internet access?

Internet access is required to send audio files to the AI service (Google Gemini) for transcription and summarization. It is also needed to verify your subscription status. The app does not function as intended without an internet connection during processing.

Is my audio sent to a server?

Audio is temporarily uploaded to Google's Gemini API over an encrypted connection solely for transcription and summarization. The file is deleted from Google's servers immediately after processing. We do not retain, share, or use your audio for any other purpose.

How do I delete my data?

You can delete individual recordings from within the app by swiping or using the delete option in the detail screen. Deleted items are moved to trash and permanently removed after 30 days. To delete all data immediately, uninstall the app.

The transcription seems inaccurate. What can I do?

• Ensure you are recording in a quiet environment with minimal background noise.
• Hold your device closer to the speakers or use an external microphone.
• Try the "High Quality" audio setting in Settings for better results.
• Note: AI transcription may struggle with heavy accents, overlapping speakers, or very poor audio quality.

I have a feature request or found a bug.

We'd love to hear from you! Please send your feedback or bug report to support@sonna.app with a description of the issue or suggestion.